ZMDM Surveillance – Privacy Policy
Last Updated: November 4, 2026
Welcome to ZMDM Surveillance (https://surveillance.zmdmitsolutions.com/). We respect your privacy and are committed to protecting the sensitive data and video streams entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our 24/7 remote video monitoring services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
- Personal & Business Information: When you sign up for our services, request a free trial, or contact us, we may collect personal and business identifiers such as your full name, company name, email address, phone number (WhatsApp enabled), billing address, and property details (retail store, gas station, school, office, etc.).
- Camera System Access Data: To provide our remote monitoring services, we establish secure network connections to your pre-existing camera infrastructure. We collect and process live video feeds, event clips, and access logs strictly for active surveillance, threat detection, and incident reporting.
- Technical & Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed, to help improve our online user experience.
2. How We Use Your Information
We use the information we collect for legitimate business and operational purposes, including:
- Providing 24/7 Monitoring: Delivering active surveillance, real-time threat detection, and hourly status updates using your existing cameras.
- Sending Alerts: Transmitting instant security notifications via WhatsApp, SMS, and Email when suspicious activity or intrusions are detected.
- Customer Support & Account Management: Communicating with you regarding your trial, service updates, billing, and technical assistance.
- Website Optimization: Analyzing traffic and user behavior to enhance our web platform, SEO performance, and digital marketing campaigns.
3. Data Security & Confidentiality
- Enterprise-Grade Protection: We implement robust administrative, technical, and physical security measures—including end-to-end encryption—to protect your video feeds, cloud backups, and personal data against unauthorized access, alteration, disclosure, or destruction.
- Non-Hardware Model: Because we do not manufacture or install on-site hardware, all data transmissions occur through secure remote channels directly linking to your authorized camera systems.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information or video archives to third parties. We may disclose information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors and communication platforms (such as SMS/WhatsApp gateways and cloud hosting providers) that assist us in operating our business and delivering alerts, subject to strict confidentiality agreements.
- Legal Obligations: When required by law, court order, or governmental regulation, or to protect the safety, rights, and property of ZMDM Surveillance, our clients, or the public.
5. Your Data Privacy Rights
- Access & Correction: You have the right to request access to the personal information we hold about you and request corrections to any inaccuracies.
- Opt-Out: You may opt out of receiving promotional communications from us at any time by following the unsubscribe links provided in our emails or contacting us directly.
6. Children’s Privacy
Our services are designed for commercial and residential property management and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy, please reach out to us: